Shipping policy

Shipping & Returns

When we receive notification of your order, we will begin preparing it for shipment. As a small operation based in the Netherlands, this process may take a few business days. We appreciate your patience.

Once your order is confirmed and ready to ship, you will receive an email with your tracking information.

 

Shipping

Orders within the Netherlands and Belgium are shipped via PostNL. Shipping costs are calculated at checkout based on your location.
Orders within the EU are shipped via PostNL or DHL. Delivery times vary by destination, typically 3–7 business days from shipment.

International orders outside the EU are shipped via DHL. Shipping costs are calculated at checkout. Customs fees, duties, import taxes, and tariffs are the responsibility of the customer. Remote Place To Stay is not responsible for delays caused by customs or postal services beyond our control.

 

Returns

Items purchased online may be returned for a refund, size exchange, or store credit. Returned items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.

Before returning an item, you must request return authorization by email within 7 days of receiving your order. Returns sent without prior authorization will not be accepted.

Once authorized, you may return your order via any tracked postal or courier service. Tracking information must be shared with us and shipment must include signature required delivery. All returns must also be marked as a return of goods, so that they don't incur duties upon return. The customer is responsible for return shipping costs and any damage or loss during transit. We do not accept COD (cash on delivery) returns.

Cash refunds are only processed after the returned item has been received and inspected at our office. We reserve the right to refuse a refund if the item does not meet the return conditions stated above. In such cases, we will work together with the customer to find a suitable solution.